Husqvarna sets this out as a table with the columns “Message”, “Cause”, “Action”. We print the lines in the maker’s order.

• Wheel motor blocked
• Grass or other objects is wound around the drive wheel.
• Examine the drive wheel and remove the grass or other object.
• Cutting system blocked
• Grass or other objects is wound around the blade disc.
• Examine the blade disc and remove the grass or other object.
• The blade disc are in a pool of water.
• Move the product and prevent the collection of water in the work area.
• Cutting height blocked
• Grass or other objects is wound around the cutting height adjustment, or between the blade disc and chassis.
• Examine the blade disc and the bellows around the cutting height adjustment, and remove any grass or other objects that may have got stuck.
• Trapped
• The product is blocked in a small area behind a number of obstacles.
• Examine if there are obstacles which make it hard for the product to move away from this location.
• 38 - Troubleshooting
• No loop signal
• The power supply or the low-voltage cable is not connected.
• Examine the LED status on the charging station. If there is no power to the charging station, the LED is not lit. Examine the power outlet connection and if a residual-current device is engaged. Make sure that the lowvoltage cable is connected to the charging station.
• The power supply or the low-voltage cable is damaged.
• Replace the power supply or low-voltage cable.
• The boundary wire is not connected to the charging station.
• Make sure that the boundary wire connectors are fitted properly to the charging station. Replace connectors if damaged. Refer to To install the boundary wire on page 19.
• Boundary wire broken.
• Examine the LED on the charging station. If the LED indicates that there is a break in the boundary wire, find out where the break is. Replace the damaged section of the loop with a new loop wire. Use an original coupler to make a splice of the loop ends. Refer to
• Find breaks in the loop wire on page 47.
• ECO mode is activated and the product has attempted to start outside the charging station.
• Put the product in the charging station. Start the product. Refer to To start the product on page 34.
• The boundary wire is crossed on its way to and from an island.
• Make sure that the boundary wire is put down correctly. Refer to To make an island on page 17.
• The product does not find the loop signal from the charging station.
• Put the product in the charging station and generate a new loop signal. Refer to To create a New loop signal on page 25.
• Disturbances from metal objects (fences, reinforcement steel) or buried cables close by.
• Try to move the boundary wire and/or make more islands in the work area to increase the signal strength.
• The product is too far from the boundary wire.
• Redo the installation of the boundary wire so that all parts of the work area is maximum 35 m / 115 ft. from the boundary wire.
• Wrong PIN code
• An incorrect PIN code has been entered. 5 tries are permitted, and the product is then blocked for a period of time.
• Enter the correct PIN code. If the PIN code is lost, use the link in the app to send the
• PIN code to your registered e-mail address.
• If you have not registered the e-mail address, speak to your authorized service center.
• Troubleshooting - 39 Outside work area
• The boundary wire connections to the charging station are crossed.
• Make sure that the boundary wire is connected correctly to the charging station. Refer to To install the boundary wire on page 19.
• The boundary wire is too close to the edge of the work area.
• Make sure that the boundary wire is put down correctly. Refer to To install the boundary wire on page 19.
• The work area slopes too much by the boundary loop.
• The boundary wire is laid in the wrong direction around an island.
• Disturbances from metal objects (fences, reinforcement steel) or buried cables close by.
• Try to move the boundary wire and/or make more islands in the work area to increase the signal strength.
• The product finds it hard to distinguish the signal from another product installation close by.
• Put the product in the charging station and generate a new loop signal. Refer to To create a New loop signal on page 25.
• Empty battery
• The product cannot find the charging station.
• Change the position of the guide wire. Refer to To install the guide wire on page 20.
• Check the installation settings about how to find the charging station. Refer to To set how the product finds the charging station on page 28.
• The battery is spent.
• Replace the battery. Refer to Battery on page 37.
• The charging station’s antenna is damaged.
• Check if the indicator lamp in the charging station flashes red. Refer to Indicator lamp in the charging station on page 45. This problem requires action by authorized service technician.
• Slipped/No drive
• The product has hit an obstacle and stopped or the wheels cannot move on the wet grass.
• Free the product and rectify the reason for the lack of drive. If it is due to wet grass, wait until the lawn has dried before using the product.
• The work area includes a steep slope.
• Maximum guaranteed slope is %. Steeper slopes should be isolated. Refer to To put the boundary wire in a slope on page 16.
• The guide wire is not laid at an angle on a slope.
• If the guide wire is laid on a slope, it must be laid at an angle across the slope. Refer to To make a secondary area on page 17.
• Wheel motor overloaded
• Grass or other objects is wound around the drive wheel.
• Examine the drive wheel and remove grass or other objects.
• 40 - Troubleshooting
• Charging station blocked
• The contact between the charging strips and contact strips may be poor and the product has made a number of attempts to charge.
• Put the product in the charging station and check that the charging plates and contact plates make good contact.
• An object is obstructing the product.
• Remove the object.
• The charging station is tilted or bent.
• Confirm that the charging station is placed on a fully flat and horizontal ground. The charging station must not be tilted or bent.
• Stuck in charging station
• The product slips on the baseplate.
• Clean the baseplate.
• There is an object in the way of the product preventing it from leaving the charging station.
• Remove the object.
• Upside down
• The product is leaning too much or has turned over.
• Turn the product the right way up.
• Mower tilted
• The product is tilted more than the maximum angle.
• Move the product to a flat area.
• Needs manual charging
• The product is set to the Secondary area operating mode.
• Place the product in the charging station.
• This behavior is normal and no action is required.
• Next start hh:mm
• The schedule setting prevents the product from operating.
• Change the schedule settings. Refer to Schedule on page 24.
• The clock on the product is not correct.
• Set the time. Refer to To set the time & date on page 31.
• Lifted
• The lift sensor is engaged because the product hit an object or/and is blocked.
• Free the product. If the problem stays, speak to your approved servicing dealer.
• Collision sensor problem, front/rear
• The body of the product can not move freely around its chassis.
• Remove dirt or objects between the chassis and the body to make sure that the body can move freely around the chassis.
• The product has become stuck.
• Free the product and rectify the reason.
• Wheel motor blocked right/left
• Grass or other object is wrapped around the drive wheel.
• Clean the wheels and around the wheels.
• Alarm! Mower switched off
• The alarm was activated because the product was switched OFF.
• Adjust the mower security settings in the Security menu. Refer to Security level on page 25.
• Alarm! Mower stopped
• The alarm was activated because the product was stopped.
• Alarm! Mower lifted
• The alarm was activated because the product was lifted.
• Alarm! Mower tilted
• The alarm was activated because the product was tilted.
• Alarm! Outside Geo-
• Fence
• The alarm was activated because the product was outside the GeoFence.
• Troubleshooting - 41 Electronic problem
• Temporary electronic or firmware related issue in the product.
• Restart the product.
• If the problem stays, speak to your approved servicing dealer.
• Loop sensor problem, front/rear
• Tilt sensor problem
• Temporary problem
• Wheel drive problem, right/left
• Invalid device combination
• Ultrasonic problem
• GPS navigation problem
• Temporary battery problem
• Faulty mix of batteries
• Battery problem
• Temporary battery or firmware related issue in the product.
• Restart the product.
• If the problem stays, speak to your approved servicing dealer.
• Wrong type of battery
• Use only original batteries recommended by the manufacturer.
• Battery temperature outside limits
• The product does not operate if the battery temperature is too high or too low.
• The product starts to operate again when the temperature is between the set limits and the schedule settings let the product to operate.
• Make sure that the charging station is put in an area with protection from the sun.
• Charging current too high
• Wrong or faulty power supply unit.
• Restart the product.
• If the problem stays, speak to your approved servicing dealer.
• Charging system problem
• There is corrosion or dirt on the charging plates and contact plates.
• Restart the product. Clean the charging plates on the product and the contact plates on the charging station.
• Temporary electronic or firmware problem in the product.
• Restart the product. If the problem stays, speak to your approved servicing dealer.
• Connectivity problem
• Potential problem on the connectivity circuit board in the product.
• Restart the product.
• If the problem stays, speak to your approved servicing dealer.
• 42 - Troubleshooting
• Zone generator problem
• FlexiFence problem
• The battery of the FlexiFence accessory is low. The FlexiFence accessory does not operate when the battery is empty. The product can cut in the stay-out zone if you start the product before you charge the FlexiFence accessory.
• Park the product and charge the FlexiFence accessory before you start the product.
• The temperature in the FlexiFence accessory is a higher than the maximum limit and is set to off.
• Put the product in an area with protection from the sun. Let the temperature of the
• FlexiFence accessory decrease before you start the product.
• Cutting system major imbalance
• The product has discovered vibrations in the blade disc
• Continued operation can cause damage to the cutting system. Examine that the blades and screws are not damaged or worn. Make sure that all blades are correctly installed and that there is only one blade attached in each position on the blade disc.
• 7.3 Information messages
• The list below shows a number of information messages that may be found in the Messages menu in the Automower®
• Connect app. Contact your local Husqvarna representative if the same message appears often.
• Low battery
• The product cannot find the charging station.
• Change the position of the guide wire. Refer to To install the boundary wire on page 19.
• Make sure that the installation settings about how to find the charging station is correct.
• Refer toTo set how the product finds the charging station on page 28.
• The battery is spent.
• Replace the battery. Refer to Battery on page 37.
• The charging station’s antenna is damaged.
• Check if the indicator lamp in the charging station flashes red. Refer to To replace the blades on page 37. This problem requires action by authorized service technician.
• Settings restored
• Confirmation that a Reset all user settings has been carried out.
• This is normal. No action required.
• Limited cutting height
• The cutting height adjustment cannot move.
• Examine the cutting height adjustment and remove grass or other objects. If the problem stays, speak to your approved servicing dealer.
• Unexpected cutting height adj
• Limited cutting height range
• Cutting height problem
• Cutting height blocked
• Troubleshooting - 43 Cutting system imbalance
• The product has discovered vibrations in the blade disc.
• Verify that the blades and screws are intact and not worn out. Verify that all blades are correctly mounted. Check that no double blades are mounted on any of the three blade positions.
• Slope too steep
• The product stopped because the slope is too steep.
• Change the installation of the boundary wire to not include this steep part of the work area. Refer to To install the boundary wire on page 19.
• Guide 1 not found
• Guide 2 not found
• Guide 3 not found
• The guide wire is not connected to the charging station.
• Check that the guide wire’s connector is tightly connected to the charging station. Refer to To install the guide wire on page 20.
• Break in the guide wire.
• Find out where the break is. Replace the damaged section of the guide wire with a new loop wire and splice using an original coupler.
• The guide wire is not connected to the boundary loop.
• Check that the guide wire is connected correctly to the boundary loop. Refer to To install the boundary wire on page 19.
• Guide calibration failed
• The product has failed to calibrate the guide wire.
• Check that the guide wires are installed according to the instructions. Refer to To install the boundary wire on page 19. The next time the product moves out from the charging station, a new guide calibration is done.
• Guide calibration accomplished
• The product has succeeded to calibrate the guide wire.
• No action required.
• GPS navigation problem
• Problem with the GPS assisted navigation equipment.
• Contact your local Husqvarna representative if this message appears often.
• Weak GPS signal
• The sky is blocked in large parts of the work area.
• If possible, remove objects that can cause a blockage of the GPS signal.
• Disable the GPS navigation function and use the lawn coverage function. Refer to Lawn
• Coverage on page 27.
• Difficult finding home
• The product has been following the boundary wire several laps without finding the charging station.
• The installation has not been done correctly.
• Refer to To install the boundary wire on page 19.
• Wrong corridor width setting on boundary wire. Refer to To install the boundary wire on page 19.
• The product was started on a Secondary area with the Main area setting.
• Temporary problem with the server.
• Please try again.
• Contact your local Husqvarna representative if this message appears often.
• Connection settings restored
• Settings for wireless connectivity have been restored due to an error.
• Check and revise settings if necessary.
• 44 - Troubleshooting
• SIM card requires
• PIN
• The SIM card must be unlocked.
• Make sure the correct SIM PIN has been entered into the mower's menu (Network >
• SIM card). Contact your local Husqvarna representative if this message appears often.
• SIM card locked
• The SIM card must be replaced.
• Contact your local Husqvarna representative.
• SIM card not found
• Automower® Connect requires a SIM card to be inserted in the mower.
• Contact your local Husqvarna representative.
• GeoFence problem
• The GeoFence is not work due to poor (or no) communication with the system.
• Contact your local Husqvarna representative.
• 7.4 Indicator lamp in the charging station
• The indicator lamp in the charging station must show a solid or flashing green light for a correct installation. If not, follow the instructions in the troubleshooting guide below.
• Speak to your Husqvarna customer service for more information.
• Light
• Cause
• Action
• Green solid light
• Good signals
• Usual operation of the product.
• Green flashing light
• The signals are good and ECO mode is enabled.
• Usual operation of the product. Refer to ECO mode on page 30.
• Blue flashing light
• The boundary wire is not connected to the charging station.
• Make sure that the boundary wire is correctly installed in the charging station. Refer to To install the boundary wire on page 19.
• Damage in the boundary wire.
• Find out where the damage is. Replace the damaged section with new boundary wire.
• Red flashing light
• Interference in the antenna of the charging station.
• Speak to your Husqvarna customer service.
• Red solid light
• Error in the circuit board or incorrect power supply in the charging station. The error must be corrected by an authorized service technician.
• Speak to your Husqvarna customer service.
• Troubleshooting - 45 7.5 Symptoms
• If your product does not work as expected, follow the symptoms guide below.
• There is a FAQ (Frequently Asked Questions) on www.husqvarna.com which provides more detailed answers to a number of standard questions. Contact Husqvarna customer service if you still cannot find the reason for the fault.
• Symptoms
• Cause
• Action
• The product has difficulty docking.
• The guide wire is not laid in a long straight line that is far enough out from the charging station.
• Check that the charging station has been installed according to the instructions in To examine where to put the boundary wire on page 15 The guide wire is not inserted in the slot under the charging station.
• Make sure that the guide wire is in the correct position below the charging station. Refer to To install the guide wire on page 20.
• The charging station is not on a level surface.
• Place the charging station on a surface that is entirely level. Refer to To examine where to put the charging station on page 14.
• The product runs at the wrong time
• The clock or the date in the product is not correct.
• Set the clock or date. Refer to To set the time & date on page 31.
• The start and stop times for mowing are incorrect.
• Change the Schedule settings. Refer to Schedule on page 24.
• The product vibrates.
• Damaged blades lead to imbalance in the cutting system.
• Inspect the blades and screws and replace them if necessary. Refer to Replacement of the blades on page 37.
• Too many blades in the same position lead to imbalance in the cutting system.
• Check that only one blade is fitted at each screw.
• Different versions (thickness) of blades are used.
• Check if the blades are of different versions.
• The product runs, but the blade disc does not rotate.
• The product searches for the charging station, or is reversing out of the charging station.
• No action. The blade disc does not rotate when the product is searching for the charging station.
• The product mows for shorter periods than usual between charges.
• Grass or other foreign object blocks the blade disc.
• Remove and clean the blade disc. Refer to Chassis and blade disc on page 36.
• The battery is spent.
• Replace the battery. Refer to Battery on page 37.
• Dull blades. More energy is needed when cutting the grass.
• Replace the blades. Refer to Replacement of the blades on page 37.
• Both the mowing and charging times are shorter than usual.
• The battery is spent.
• Replace the battery. Refer to Battery on page 37.
• 46 - Troubleshooting
• Symptoms
• Cause
• Action
• The product is parked for hours in the charging station.
• The hatch is closed but the START button is not pushed.
• Push the STOP button to open the hatch.
• Enter the PIN code and confirm with the OK button. Push the START button and then close the hatch.
• Parking mode is activated.
• Change the operating mode. Refer to Operating modes - Park on page 35.
• The product is not allowed to operate if the battery temperature is too high or too low.
• Check that the charging station is placed in an area with protection from the sun.
• Uneven mowing results.
• The product works too few hours per day.
• Increase the mowing time. Refer to Schedule on page 24.
• The shape of the work area requires the use of Lawn coverage function for the product to find its way to all remote areas.
• Steer the product to a remote area. Refer to Lawn Coverage on page 27.
• The How often? setting is incorrect in relation to the layout of the work area.
• Check that the correct How often? value is selected.
• The work area is too large.
• Try limiting the work area or extending the schedule. Refer to Schedule on page 24.
• Dull blades.
• Replace all the blades. Refer to Replacement of the blades on page 37.
• Long grass in relation to the set cutting height.
• Increase the cutting height and then successively lower it.
• Accumulation of grass by the blade disc or around the motor shaft.
• Check that the blade disc rotates freely and easily. If not, screw off the blade disc and remove grass and foreign objects. Refer to Chassis and blade disc on page 36.
• 7.6 Find breaks in the loop wire
• Breaks in the loop wire are usually the result of unintentional physical damage to the wire such as when gardening with a shovel. In countries with ground frost, also sharp stones that move in the ground can damage the wire. Breaks can also occur due to the wire being
• stretched excessively during installation.
• Mowing the grass too low right after the installation can damage wire insulation. Damage to the insulation may not cause disruptions until several weeks or months later. To avoid this, always select the maximum cutting height the first weeks after installation and then lower
• the height one step at a time every second week until the desired cutting height has been reached.
• A damaged splicing of the loop wire can also lead to disruptions several weeks after the splice was done.
• A faulty splice can, for example, be the result of the coupler not being pressed together hard enough with a pair of pliers, or that a coupler of lower quality than the original coupler has been used. Please first check all known splices before further troubleshooting is done.
• A wire break can be located by gradually halving the distance of the loop where the break may have occurred until there is only a very short section of the wire left.
• The following method does not work if ECO mode is activated. Make sure first that ECO mode is switched off. Refer to ECO mode on page 30.
• 1.
• Check that the indicator lamp in the charging station flashes blue, which indicates a break in the boundary loop. Refer to Indicator lamp in the charging station on page 45.
• 2.
• Check that the boundary wire connections to the charging station are properly connected and not damaged. Check that the indicator lamp in the charging station is still flashing blue.
• Troubleshooting - 47 AR
• AL
• G
• POWER 3.
• Switch the connections between the guide wire and the boundary wire in the charging station.
• Start by switching connection and .
• If the indicator lamp has a solid green light, then the break is somewhere on the boundary wire between and the point where the guide wire is connected to the boundary wire (thick black line in the illustration).
• Guide
• G
• AL
• To rectify the fault you will need boundary wire, connector(s) and coupler(s):
• a) If the suspected boundary wire is short then it is easiest to exchange all of the boundary wire between and the point where the guide wire is connected to the boundary wire (thick black line).
• b) If the suspected boundary wire is long (thick black line) then do as follows: Put and back to their original positions. Then disconnect . Connect a new loop wire to . Connect the other end of this new loop wire at the middle of the suspected wire section.
• AR
• If the indicator lamp now is green, then the break is somewhere in the wire between the disconnected end to the point where the new wire is connected (thick black line below). In that case, move the connection for the new wire closer to the disconnected end (roughly at the middle of
• the suspected wire section) and check again if the indicator lamp is green.
• 48 - Troubleshooting
• Continue until only a very short section of the wire remains which is the difference between a solid green light and a flashing blue light. Then follow instruction in step 5 below.
• 4.
• If indicator lamp still flashes blue in step 3 above: Put and back in their original positions.
• Then switch and . If indicator lamp now is lit with a solid green light then disconnect and connect a new boundary wire to . Connect the other end of this new wire at the middle of the suspected wire section. Follow the same approach as in 3a) and 3b) above.
• 5.
• When the break is found, the damaged section must be replaced with a new wire. Always use original couplers.
• Troubleshooting - 49 8 Transportation, storage and disposal