Husqvarna sets this out as a table with the columns “Message”, “Cause”, “Action”. We print the lines in the maker’s order.

• Trapped
• The product is stuck in a small area behind a number of obstacles.
• Examine if there are any obstacles which make it hard for the product to move away from this location.
• Wheel motor blocked
• Grass or other object has wrapped around the drive wheel.
• Examine the drive wheel and remove the grass or other object.
• Wheel drive problem
• Cutting system blocked
• Grass or other object has wrapped around the blade disc.
• Examine the blade disc and remove the grass or other object.
• The blade disc lies in a pool of water.
• Move the product and prevent the collection of water in the work area.
• 34 - Troubleshooting
• Wrong PIN code
• Wrong PIN code has been entered. Five attempts are permitted, and the product is then blocked for a period of time.
• Enter the correct PIN code. If the PIN code is incorrect, use the link in the app to send the
• PIN code to your registered e-mail address.
• If you have not registered the e-mail address, contact your local Husqvarna representative.
• Empty battery
• The product cannot find the charging station.
• Change the position of the guide wire. Refer to To install the guide wire on page 16.
• Check the installation settings about how to find the charging station. Refer to To find the charging station on page 22.
• The battery is spent.
• Replace the battery. Refer to Battery on page 33.
• The charging station’s antenna is defective.
• Check if the indicator lamp in the charging station flashes red. Refer to LED indicator of the charging station on page 40.
• Slipped/No drive
• The product is caught in something and has been slipping.
• Free the product and rectify the reason for the lack of drive. If it is due to wet grass, wait until the lawn has dried before using the product.
• The work area includes a steep slope.
• Maximum guaranteed slope is 70%. Steeper slopes should be isolated. Refer to To put the boundary wire in a slope on page 12.
• The guide wire is not installed correctly in a slope.
• Make sure that the guide wire is installed diagonally across the slope. Refer to To install the guide wire on page 16.
• Wheel motor overloaded
• The product is caught in something.
• Free the product and rectify the reason for the lack of drive. If it is due to wet grass, wait until the lawn has dried before using the product.
• Charging station blocked
• The contact between the charging strips and contact strips may be poor and the product has made a number of attempts to charge.
• Put the product in the charging station and check that the charging strips and contact strips make good contact. Clean the contact and charging plates.
• An object causes a blockage and the product cannot enter the charging station.
• Remove the object.
• The baseplate is tilted or bent.
• Make sure that the baseplate is put on level ground.
• Stuck in charging station
• The product slips on the baseplate.
• Clean the baseplate.
• There is an object in the way of the product preventing it from leaving the charging station.
• Remove the object.
• Upside down
• The product is leaning too much or has turned over.
• Turn the product the right way up.
• Mower tilted
• The product is tilted more than the permitted slope.
• Move the product to a flat area.
• Troubleshooting - 35 Lifted
• A blockage has activated the lift senors and caused the product to stop.
• Remove the product from the blockage. If the problem remains it requires action by authorized service technician.
• Lifted in link arm
• A blockage has activated the lift sensor in the link arm and caused the product to stop.
• Remove the product from the blockage. If the problem remains it requires action by authorized service technician.
• Slope too steep
• Mower stopped because the slope is too steep.
• Change the installation of the boundary wire to exclude this steep part of the work area.
• Refer to To examine where to put the boundary wire on page 11.
• Alarm! Mower switched off
• The alarm was activated because the product was set to OFF.
• Adjust the security level in the Security menu, refer to Security on page 24.
• Alarm! Mower stopped
• The alarm was activated because the product was stopped.
• Alarm! Mower was moved
• The alarm was activated because the product was moved.
• Alarm! Outside geofence
• The alarm was activated because the mower was outside its GeoFence.
• Adjust the theft protection area (GeoFence) in the Automower Connect menu.
• Electronic problem
• Temporary electronic or firmware related issue.
• Restart the product.
• If the problem remains, the message requires action by authorized service technician.
• Loop sensor problem
• Tilt sensor problem
• Temporary problem
• STOP button problem
• Ultrasonic problem
• GPS navigation problem
• Angular sensor problem
• Switch cord problem
• Invalid sub-device combination
• Invalid system configuration
• Lift sensor problem
• Collision sensor problem
• Temporary battery problem
• Temporary battery or firmware related issue.
• Restart the product.
• If the problem remains, the message requires action by authorized service technician.
• Battery problem 36 - Troubleshooting
• Battery temperature outside limits
• The product does not operate if the battery temperature is too high or too low.
• The product starts to operate again when the temperature is between the set limits and the schedule settings let the product to operate.
• Make sure that the charging station is put in an area with protection from the sun.
• Faulty mix of batteries
• The battery type is incorrect.
• Only use original batteries that are recommended by the manufacturer.
• Charging system problem
• There is corrosion or dirt on the charging plates and contact plates.
• Restart the product. Clean the charging plates on the product and the contact plates on the charging station.
• Temporary electronic or firmware problem in the product.
• Restart the product. If the problem stays, speak to your approved servicing dealer.
• Charging current too high
• Wrong or faulty power supply unit.
• Restart the product.
• If the problem remains, the message requires action by authorized service technician.
• Connectivity problem
• Problem with the Automower® Connect module.
• Restart the product.
• If the problem remains, the message requires action by authorized service technician.
• Connectivity settings restored
• The connectivity settings for the Automower®
• Connect module was restored because of a fault.
• Do a check of the settings and change the settings if needed.
• Outside work area
• The boundary wire connections to the charging station are crossed.
• Make sure that the boundary wire is connected correctly. Refer to To examine where to put the boundary wire on page 11.
• The boundary wire is too close to the edge of the work area.
• Make sure that the boundary wire has been laid according to the instructions. Refer to To install the boundary wire on page 16.
• The work area slopes too much by the boundary loop.
• The boundary wire is laid in the wrong direction around an island.
• Disturbances from metal objects (fences, reinforcement steel) or buried cables close by.
• Move the boundary wire and/or make more islands in the work area to increase the signal strength.
• The product finds it hard to distinguish the signal from another product installation close by.
• Put the product in the charging station and generate a new loop signal. Refer to New loop signal on page 24.
• Troubleshooting - 37 Limited cutting height
• The cutting height adjustment cannot move.
• Examine the cutting height adjustment and remove grass and other unwanted material. If the problem remains, the message requires action by authorized service technician.
• Unexpected cutting height
• Cutting height problem, drive
• Cutting height blocked
• Cutting height problem
• No power in charging station
• Wrong or faulty power supply unit.
• Examine the power supply. If it is necessary, replace the power supply.
• Power failure.
• Find and rectify the cause of the power failure.
• No contact between the contact plates and the charging plates.
• Make sure that the charging plates and the contact plates are connected.
• Cutting system imbalance
• Too few or too many blades.
• Examine the blades on the blade disc.
• Weak GPS signal
• The sky is obstructed in large parts of the work area.
• If possible, remove obstructing objects.
• Disable the GPS navigation function and use the lawn coverage function instead. Refer to Lawn coverage on page 23.
• Collision sensor problem, front/rear
• Collision
• A blockage has caused the product to stop.
• Remove the product from the blockage and examine the cause of the stop.
• The body of the product cannot move freely around the chassis.
• Remove dirt and unwanted material between the chassis and the body to make sure that the body of the product can move freely around the chassis.
• The body of the product is not installed correctly in the rubber dampers.
• Make sure that the rubber dampers are attached correctly in the body of the product and in the chassis. If the problem remains, the message requires action by authorized service technician.
• Destination not reachable
• The product cannot reach the destination because there is no guide wire or boundary wire within the work area.
• Edit or make a new installation of the work area in the app and include a guide or a boundary wire in the work area.
• The product cannot reach the destination because there is a stay-out blocking the way to the work area.
• Edit or remove the stay-out zone or make a new installation of the work area.
• Destination blocked
• The way of the destination is blocked by an obstacle.
• Remove the obstacle that blocks the way to the destination.
• Battery needs replacement
• The battery state of health is low.
• Replace the battery. Speak to your authorized service technician.
• Battery near end of life
• The battery state of health is critically low.
• Replace the battery. Speak to your authorized service technician.
• 38 - Troubleshooting
• No loop signal
• The power supply or the voltage cable are not connected.
• Examine the LED status on the charging station. If the LED is not lit, it indicates that there is no power. Examine the power outlet connection and whether an earth-fault breaker has tripped. Make sure that the low voltage cable is connected to the charging station.
• The power supply or low voltage cable are damaged.
• Replace the power supply or low voltage cable.
• The boundary wire is not connected to the charging station.
• Make sure that the boundary wire connectors are fitted properly to the charging station. Replace connectors if damaged. Refer to To install the charging station on page 15.
• The boundary wire is broken.
• Check the signal given by the LED on the charging station. If the LED indicates break in the boundary wire, find out where the break is. Replace the damaged section of the loop with a new loop wire and splice using an original coupler. Refer to Find breaks in the loop
• wire on page 43.
• ECO mode is activated and the product has attempted to start outside the charging station.
• Put the product in the charging station. Start the product.
• The pairing between the product and the charging station is lost.
• Put the product in the charging station and generate a new loop signal. Refer to New loop signal on page 24.
• The boundary wire is crossed on its way to and from an island.
• Make sure that the boundary wire is installed correctly. Refer to To install the boundary wire on page 16.
• Disturbances from metal objects (fences, reinforcement steel) or buried cables.
• Move the boundary wire and/or make more islands in the work area to increase the signal strength.
• The product is too far from the boundary wire.
• Redo the installation of the boundary wire so that all parts of the work area is maximum 35 m / 115 ft. from the boundary wire.
• Invalid firmware configuration
• The firmware in the product is invalid.
• Put the product in the charging station and update the firmware via FOTA. If the problem remains, speak to your authorized service technician.
• Map problem
• The map object file is incorrect
• Do a check of the map in the app. Adjust the map and save it.
• Delete the map and do a new installation.
• Troubleshooting - 39 7.3 Information messages
• The table below shows a number of information messages that may be shown in Automower® Connect. Contact your local Husqvarna representative if the same message appears often. For more information, refer to Messages on page 25.
• Settings restored
• Confirmation that Reset all user settings has been carried out.
• This is normal. No action required.
• Guide 1/2/3 not found
• The guide wire is not connected to the charging station.
• Check that the guide wire’s connector is tightly connected to the charging station. Refer to To install the guide wire on page 16.
• Break in the guide wire.
• Find out where the break is. Replace the damaged section of the guide wire with a new loop wire and splice using an original coupler.
• The guide wire is not connected to the boundary loop.
• Check that the guide wire is connected correctly to the boundary loop. Refer to To install the guide wire on page 16.
• Connection changed
• New loop signal successfully changed.
• No action.
• Connection NOT changed
• Failed to change the loop signal.
• Create a new loop signal, try several times. If the problem remains, the message requires action by authorized service technician. Refer to New loop signal on page 24.
• Slope too steep
• The product stopped mowing because the slope is too steep.
• If this problem occurs frequently, change the installation of the boundary wire to exclude the steep part of the work area.
• Poor signal quality
• The Automower® Connect module in the product is assembled upside down, or the product is tilted or upside down.
• Make sure that the product is not upside down or tilted. Speak to your authorized service technician if the problem stays.
• ComBoard SW must be updated
• The firmware in the Automower® Connect module needs to be updated.
• Speak to your authorized service technician to get the firmware updated.
• Geofence problem
• The Geofence is not working because of unsatisfactory or no communication with the
• GPS system.
• Put the product in an area with open sky and wait around 15 minutes. Speak to your authorized service technician if the problem stays.
• The GPS signal is weak for the current work area. GPS assisted navigation cannot be used.
• If the message shows frequently, disable the
• GPS assisted navigation and use the manual settings for Lawn coverage.
• 7.4 LED indicator of the charging station
• The LED indicator of the charging station is green when the installation is correct. If the LED indicator of the 40 - Troubleshooting charging station is not green, follow the troubleshooting table below.
• Speak to your local Husqvarna representative or go to www.husqvarna.com for more information.
• LED indicator
• Cause
• Action
• Constant green
• The signals of the charging station are good.
• No procedure is necessary.
• Flashes green
• The signals of the charging station are good and ECO mode is enabled.
• No procedure is necessary.
• Flashes blue
• The boundary wire is not connected to the charging station.
• Connect the boundary wire to the charging station.
• The boundary wire is damaged.
• Replace the damaged section of the boundary wire with new boundary wire.
• Flashes red
• Interference in the antenna of the charging station.
• Speak to your local Husqvarna representative.
• Constant red
• Error in the circuit board or incorrect power supply in the charging station.
• The error must be corrected by an authorized service technician. Speak to your local Husqvarna representative.
• 7.5 Symptoms
• If your product does not work as expected, follow the symptoms guide below.
• There is a FAQ (Frequently Asked Questions) on www.husqvarna.com which provides more detailed answers to a number of standard questions. Contact your local Husqvarna representative if you still cannot find the reason for the fault.
• Symptoms
• Cause
• Action
• The product has difficulty docking.
• The boundary wire is not laid in a long straight line that is far enough out from the charging station.
• Check that the charging station has been installed according to the instructions. Refer to To install the charging station on page 15 The charging station is on a slope.
• Place the charging station on a surface that is entirely level. Refer to To examine where to put the charging station on page 10.
• The product runs at the wrong time.
• The clock needs to be set.
• Set the clock. Refer to Time & date on page 24.
• The start and stop times for mowing are incorrect.
• Reset the start time and change the Schedule settings. Refer to Schedule on page 21.
• The product vibrates.
• Damaged blades lead to imbalance in the cutting system.
• Inspect the blades and screws and replace them if necessary. Refer to Replacement of the blades on page 30.
• Too many blades in the same position lead to imbalance in the cutting system.
• Check that only one blade is fitted at each screw.
• Different versions (thickness) of Husqvarna blades are used.
• Check if the blades are of different versions.
• The product runs, but the blade disc does not rotate.
• The product searches for the charging station.
• No action. The blade disc does not rotate when the product is searching for the charging station.
• Troubleshooting - 41 Symptoms
• Cause
• Action
• The battery is empty and you put the product in the charging station, but it does not charge and cannot be set to ON.
• If the battery has been deeply discharged, it will take a long time to charge the battery and before the product can be set to ON.
• Keep the product in the charging station for 24 hours and test if the product can be set to ON. If the problem remains, speak to your authorized service technician.
• The product mows for shorter periods than usual between charges.
• Grass or other foreign object blocks the blade disc.
• Remove and clean the blade disc. Refer to To clean the blade disc on page 29.
• The battery is spent.
• Replace the battery. Refer to Battery on page 33.
• Both the mowing and charging times are shorter than usual.
• The battery is spent.
• Replace the battery. Refer to Battery on page 33.
• The product is parked for hours in the charging station.
• The STOP button has been activated.
• Make sure that the START button is pushed down.
• Parking mode is activated.
• Select the operating mode in Automower®
• Connect.
• The product is not allowed to operate if the battery temperature is too high or too low.
• Check that the charging station is placed in an area with protection from the sun.
• Uneven mowing results.
• The product works too few hours per day.
• Increase the mowing time. Refer to Schedule on page 21.
• The settings for Lawn coverage function are incorrect in relation to the layout of the work area.
• Examine the settings for the Lawn coverage function. Refer to Lawn coverage.
• The shape of the work area requires the use of Area 1-5 for the product to find its way to all remote areas.
• Use Area 1-5 to steer the product to a remote area. Refer to Lawn coverage on page 23.
• The work area is too large.
• Try to limit the work area or extend the work time. Refer to Schedule on page 21.
• Blunt blades.
• Replace all the blades. Refer to Replacement of the blades on page 30.
• Long grass in relation to the set cutting height.
• Increase the cutting height and then successively lower it.
• Accumulation of grass by the blade disc or around the motor shaft.
• Check that the blade disc rotates freely and easily. If not, screw off the blade disc and remove grass and foreign objects. Refer to To clean the blade disc on page 29.
• The product is not connected to the Automower® Connect app.
• The product has not been connected to the app before and the product is not included in the list My mowers in the Automower® Connect app.
• Do a pairing operation between the product and the mobile device. To pair Automower®
• Connect and the product on page 18.
• 42 - Troubleshooting
• Symptoms
• Cause
• Action
• The product only has Bluetooth® (short range) connection with the Automower®
• Connect app and not cellular (long range) connection.
• The product does not have cellular connection to the Automower® Connect app.
• Enter the Automower® Connect app on your mobile device. Select Automower® Connect and do a new pairing operation.
• You cannot connect with the product with an additional mobile device.
• Only one mobile device can be connected to the product with Bluetooth® at the same time.
• Disable the Automower® Connect app in all other connected devices. If the problem stays, set the connected mobile device to
• OFF and start it again. If the problem stays, speak to your dealer.
• The cellular connection has worked before, but does not work now.
• There is a problem with the cellular connectivity.
• Make sure that you have cellular coverage in the area.
• Disable Automower® Connect in the app and enable it again. Wait 1 hour and try again.
• Restart the product.
• If a new firmware is available in the app, install it to make sure that you have the newest firmware.
• Make sure that you have the newest version of the Automower® Connect app installed.
• If the problem stays, speak to your dealer.
• 7.6 Find breaks in the loop wire
• Breaks in the loop wire are usually the result of unintentional physical damage to the wire such as when gardening with a shovel. In countries with ground frost, also sharp stones that move in the ground can damage the wire. Breaks can also occur due to the wire being
• stretched excessively during installation.
• Mowing the grass too low right after the installation can damage wire insulation. Damage to the insulation may not cause disruptions until several weeks or months later. To avoid this, always select the maximum cutting height the first weeks after installation and then lower
• the height one step at a time every second week until the desired cutting height has been reached.
• A defective splicing of the loop wire can also lead to disruptions several weeks after the splice was done.
• A faulty splice can, for example, be the result of the coupler not being pressed together hard enough with a pair of pliers, or that a coupler of lower quality than the original coupler has been used. Please first check all known splices before further troubleshooting is done.
• A wire break can be located by gradually halving the distance of the loop where the break may have occurred until there is only a very short section of the wire left.
• The following method does not work if ECO mode is activated. Make sure first that ECO mode is turned off.
• Refer to ECO mode on page 22.
• 1.
• Check that the indicator lamp in the charging station flashes blue, which indicates a break in the boundary loop. Refer to LED indicator of the charging station on page 40.
• 2.
• Check that the boundary wire connections to the charging station are properly connected and not damaged. Check that the indicator lamp in the charging station is still flashing blue.
• Troubleshooting - 43 AR
• AL
• G1 POWER 3.
• Switch the connections between the guide wire and the boundary wire in the charging station.
• Start by switching connection AL and G1. Some models have additional guide wires (G2, G3). The same procedure can be followed for them.
• If the indicator lamp is lit with a solid green light, then the break is somewhere on the boundary wire between AL and the point where the guide wire is connected to the boundary wire (thick black line in the illustration).
• Guide
• GUIDE
• AL
• To rectify the fault you will need boundary wire, connector(s) and coupler(s):
• a) If the suspected boundary wire is short then it is easiest to exchange all of the boundary wire between AL and the point where the guide wire is connected to the boundary wire (thick black line).
• b) If the suspected boundary wire is long (thick black line) then do as follows: Put AL and G1 back to their original positions. Then disconnect
• AR. Connect a new loop wire to AR. Connect the other end of this new loop wire at the middle of the suspected wire section.
• AR
• If the indicator lamp now is green, then the break is somewhere in the wire between the disconnected end to the point where the new wire is connected (thick black line below). In that case, move the connection for the new wire closer to the disconnected end (roughly at the middle of
• the suspected wire section) and check again if the indicator lamp is green.
• 44 - Troubleshooting
• Continue until only a very short section of the wire remains which is the difference between a solid green light and a flashing blue light. Then follow instruction in step 5 below.
• 4.
• If indicator lamp still flashes blue in step 3 above: Put AL and G1 back in their original positions. Then switch AR and G1. If indicator lamp now is lit with a solid green light then disconnect
• AL and connect a new boundary wire to AL.
• Connect the other end of this new wire at the middle of the suspected wire section. Follow the same approach as in 3a) and 3b) above.
• 5.
• When the break is found, the damaged section must be replaced with a new wire. Always use original couplers.
• Troubleshooting - 45 8 Transportation, storage and disposal