Husqvarna sets this out as a table with the columns “Message”, “Cause”, “Action”. We print the lines in the maker’s order.

• Cutting system blocked
• The blade disc is blocked by grass or other objects.
• Examine the blade disc and remove the grass or other object.
• The blade disc is in water.
• Move the product and prevent the collection of water in the work area.
• The grass is high and thick.
• Adjust the cutting height to the height of the grass.
• Adjust the schedule settings to increase the operation time.
• Trapped
• The product is behind a number of obstacles in a small area.
• Examine the area and remove the obstacles which make it hard for the product to move away from this location.
• Troubleshooting - 29 No charging station signal
• The power supply or the low-voltage cable for the charging station is not connected.
• If the LED indicator on the charging station is out, it shows that there is no power. Examine the power outlet connection and the residual-current device. Make sure that the low-voltage cable is connected to the charging station.
• The power supply or the low-voltage cable for the charging station is damaged.
• Replace the power supply or low-voltage cable.
• ECO mode is enabled and the LED indicator of the charging station flashes green. The product was started manually in the work area but the STOP button was not pushed before the product was moved from the charging station. The charging station signal is disabled and
• the product cannot enter the charging station. Refer to ECO mode on page 22.
• Put the product in the charging station.
• Start the product. Refer to To set the product to ON on page 24.
• The product does not find the loop signal from the charging station.
• Put the product in the charging station and make a new loop signal. Refer to To enable the loop signal on page 22.
• The charging station in not installed correctly.
• Install the charging station according to the instruction. Refer to To install the charging station on page 16.
• Interference from metal objects such as fences, reinforcement steel or buried cables near the charging station.
• Change the position of the charging station.
• Outside work area
• The work area slopes too much by the virtual boundary.
• Make sure that the virtual boundary is installed correctly. Refer to To install objects on the map on page 17.
• The transport path or the path to the maintenance point slopes too much.
• Make sure that the transport path is installed correctly. Refer to To make a

Husqvarna sets this out as a table with the columns “Message”, “Cause”, “Action”. We print the lines in the maker’s order.

• Empty battery
• The product cannot find the charging station.
• The product has no accurate position and cannot find the charging station.
• There is an obstacle that prevents the product to find the charging station.
• The battery is at the end of its life cycle.
• Replace the battery. Refer to To remove the batteries on page 39.
• The antenna of the charging station is defective.
• If the LED indicator on the charging station flashes red, the antenna of the charging station is defective. Speak to your approved servicing dealer.
• Slipped
• The product has hit an obstacle and stopped or the wheels cannot move on the wet grass.
• Move the product and correct the cause of problem. If it is because of wet grass, wait until the lawn is dry before you use the product.
• The work area includes a steep slope.
• Maximum guaranteed slope is 45%.
• Steeper slopes should be isolated. Refer to To install the map objects in a slope on page 14.
• Wheel motor overloaded right, left
• Grass or other objects is wound around the drive wheel.
• Examine the drive wheel and remove grass or other objects.
• Charging station blocked
• The connection between the charging plates on the product and the contact plates on the charging station is not good. The product made a number of tries to charge.
• Put the product in the charging station and make sure that the charging plates and contact plates are connected.
• An object prevents the product to enter the charging station.
• Remove the object.
• The charging station tilts or is bent.
• Put the baseplate on level ground.
• Stuck in charging station
• An object prevents the product to move out from the charging station.
• Remove the object.
• The baseplate has a wet or dirty surface that prevents the product to move out from the charging station.
• Clean the baseplate of the charging station.
• Upside down
• The product tilts or is with the top down.
• Put the product in the correct position.
• Mower tilted
• The product tilts more than the maximum angle.
• Move the product to an area that has level ground.
• Lifted
• The lift sensor was enabled because the product was lifted.
• Move the product. If the problem stays, speak to your approved servicing dealer.
• Collision
• The body of the product cannot move freely around its chassis.
• Remove dirt or object between the chassis and the body of the product. Make sure that the body of the product can move freely around its chassis.
• The product cannot move forward or rearward.
• Remove the object that prevents the product from operation.
• Troubleshooting - 31 Wheel motor blocked right/ left
• The wheel is blocked by grass or other objects.
• Examine the wheel and remove grass or other objects.
• Alarm! Mower stopped
• The alarm was started because the product was stopped.
• Adjust the security settings in the Security menu. Refer to Security settings on page 23.
• Alarm! Mower outside Geofence
• Alarm was started because the product was moved out of the GeoFence area.
• Alarm! Mower was moved
• The alarm was started because the product was moved.
• Electronic problem
• Temporary electronic or firmware problem in the product.
• Restart the product. If the problem stays, speak to your approved servicing dealer.
• Loop sensor problem
• Tilt sensor problem
• Temporary problem
• Invalid sub-device combination
• Temporary battery problem
• Faulty mix of batteries
• Collision sensor problem
• Lift sensor problem
• Ultrasonic problem
• GPS navigation problem
• Charging system problem
• There is corrosion or dirt on the charging plates and contact plates.
• Restart the product. Clean the charging plates on the product and the contact plates on the charging station.
• Temporary electronic or firmware problem in the product.
• Restart the product. If the problem stays, speak to your approved servicing dealer.
• Battery problem
• Temporary battery or firmware problem in the product.
• Restart the product. If the problem stays, speak to your approved servicing dealer.
• Incorrect type of battery.
• Use only original batteries recommended by the manufacturer.
• Battery temperature outside limits
• The product cannot start because the temperature in the battery is too high or too low.
• The product will start to operate when the temperature of the battery has decreased. Make sure that the charging station is put in an area with protection from the sun.
• Charging current too high
• Incorrect or defective power supply unit.
• Examine that the power supply unit and charging station are not defective. Make sure that you use the correct power supply unit and charging station. Restart the product. If the problem stays, speak to your approved servicing dealer.
• 32 - Troubleshooting
• Map problem
• There is no specified work area.
• Make a work area in the Husqvarna Fleet
• Services™ app. Refer to To make a work area on page 18.
• The map object file is incorrect.
• Do a check of the map in the app. Adjust the map and save it.
• Delete the map and do a new installation.
• Work area tampered
• Temporary electronic or firmware problem.
• Restart the product. If the problem stays, speak to your approved servicing dealer.
• The charging station has been moved.
• Move the charging station to its original position or reinstall the charging station in the app to set its new position.
• The reference station has been moved.
• Move the reference station to its original position or reinstall the reference station in the app to set its new position. If the reference station is moved to a new position, you have to make a factory reset and redo the installation with all maps.
• Wheel drive problem, right/ left
• The wheel is blocked by grass or other objects.
• Examine the drive wheel and remove grass or other objects.
• Searching for satellites
• Weak satellite signal to the reference station.
• The satellite signal is temporary weak.
• The product will start to operate when the satellite signals are good.
• Examine the installation of the reference station. Refer to the Operator's manual for the Reference station.
• Weak satellite signal to the product.
• The satellite signal is temporary weak.
• The product will start to operate when the satellite signal are good.
• Examine if there is an object between the product and the sky that cause interference with the satellite signal. Remove the object or do a new installation to not include these parts in the work area. Refer to To make a work area on page 18 No accurate position from
• satellites
• Weak satellite signal to the reference station.
• Examine the installation of the reference station. Refer to the Operator's manual for the Reference station.
• Weak satellite signal to the product.
• Examine if there is an object between the product and the sky that cause interference with the satellite signal. Remove the object or do a new installation to not include these parts in the work area. Refer to To make a work area on page 18 Troubleshooting - 33
• Reference station communication problem
• The product is not connected to the reference station.
• Do a pairing operation between the product and the reference station.
• The reference station is not installed correctly.
• Examine the installation of the reference station. Refer to the Operator's manual for the Reference station.
• The product does not receive the radio signal from the reference station in all areas where the product operates.
• Test if the product has radio signal from the reference station in all of the work area. If not, make a new installation of the reference station or a new installation of the map. Refer to To install objects on the map on page 17.
• Power failure.
• Examine and correct the cause for the power failure of the reference station.
• There is an error in the reference station and the LED indicator flashes red.
• Disconnect the power to the reference station and connect it again to restart the reference station. If the problem stays, speak to your approved servicing dealer.
• There is interference with another reference station or other radio systems in the area.
• Restart the product. If the problem stays, speak to your approved servicing dealer.
• Unexpected cutting height adj The cutting height adjustment cannot move.
• Examine the cutting height adjustment and remove grass or other objects. If the problem stays, speak to your approved servicing dealer.
• Limited cutting height range
• Cutting height problem
• Cutting height blocked
• Cutting system major imbalance
• The product senses vibrations in the blade disc.
• Examine the blades and screws for damages and wear. Make sure that all blades are correctly installed and that there is only one blade attached in each position on the blade disc.
• Cutting system imbalance
• Too many waypoints
• There are too many waypoints in the current work area.
• Do a new installation of the work area, stay-out zone and transport paths. Make less waypoints. Divide the current work area into more work areas.
• Destination blocked
• The way to the destination is blocked by an obstacle.
• Remove the obstacle that blocks the way to the destination.
• The way to the destination is blocked by a stay-out zone.
• Edit or remove the stay-out zone or make a new installation of the work area.
• There is no transport path to the work area.
• Make a transport path to the work area.
• 34 - Troubleshooting
• Destination not reachable
• The product cannot reach the destination because there is a stay-out blocking the way to the work area.
• Edit or remove the stay-out zone or make a new installation of the work area.
• There is no transport path to the work area.
• Create a transport path to the work area.
• The way back to the charging station is blocked by an obstacle.
• Remove the obstacle.
• The way to the maintenance point is blocked by an obstacle.
• No power in charging station
• Incorrect or damaged power supply.
• Examine the power supply. If it is necessary, replace the power supply.
• Power failure.
• Examine and correct the cause for the power failure of the reference station.
• The connection between the charging plates on the product and the contact plates on the charging station is not good.
• Make sure that the charging plates and contact plates are connected.
• Multiple reference stations
• There is more than one reference station near the work area. This can cause interference for the product from a different reference station.
• Speak to your approved servicing dealer if the same problem occurs frequently.
• Connectivity problem
• Problem with the cellular connectivity.
• Restart the product. If the problem stays, speak to your local Husqvarna representative.
• Wrong PIN code
• An incorrect PIN code has been entered.
• 5 tries are permitted, and the product is then blocked for a period of time.
• Enter the correct PIN code. If the PIN code is incorrect, use the link in the app to send the PIN code to your registered e-mail address. If you have not registered the e-mail address, speak to your local Husqvarna representative.
• No correction data available
• Technical problems with EPOS® through the .
• Restart the product. If the problem remains, the message requires action by authorized service technician.
• The product does not have cellular connection and cannot receive correction data.
• Make sure that you have cellular coverage in all parts of the area where the product operates.
• Invalid firmware configuration
• The firmware in the product is not updated.
• Update the firmware to the latest version.
• Troubleshooting - 35 7.2 LED indicator lamp on the charging station
• For a fully functional installation, the indicator lamp in the charging station must show a solid or flashing green light. If another color shows, follow the troubleshooting guide below.
• There is more help on www.husqvarna.com. If you still need help, speak to your local Husqvarna representative.
• Light
• Status
• Green solid light
• Good signals.
• Green flashing light
• The signals are good and ECO mode is activated. Refer to ECO mode on page 22.
• Red flashing light
• Interruption in the charging station’s antenna. Speak to your local Husqvarna representative.
• Red solid light
• Fault in the circuit board or incorrect power supply in the charging station. The fault must be correct by an authorized service technician. Speak to your local Husqvarna representative.
• 7.3 LED indicator on the product
• The LED indicator on the control panel of the product shows the current product status:
• LED indicator light
• Product status
• Constant green
• The product cuts the lawn or moves out of the charging station.
• Pulsates green
• The product is preparing to start its operation.
• Flashes green
• The product is in Pause mode.
• Flashes red
• The product stopped because of an error.
• Constant orange
• The STOP button was pushed.
• Flashes orange
• The PIN code must be entered to start the product.
• Constant blue
• The product moves to the charging station or a maintenance point.
• An app is connected to the product with Bluetooth®, the LED indicator is constant blue for 3 seconds.
• Pulsates blue
• The product charges in the charging station.
• Flashes blue
• The product is parked in charging station.
• Bluetooth® is enabled and you can connect to the product with Bluetooth®.
• Constant white
• The product is in appDrive mode.
• Pulsates white
• The product sets to OFF.
• Firmware installation is in progress.
• Flashes white
• New firmware must be installed.
• There is more information on www.husqvarna.com. Speak to your approved servicing dealer for more information.
• 36 - Troubleshooting 7.4 Symptoms
• If the product does not operate correctly, refer to the symptoms table below.
• Symptoms
• Cause
• Action
• The Main switch is set to the 0 position but the product is not set to OFF.
• The Main switch is set to the 0 position but the product is not connected to the Husqvarna Fleet Services™ app with
• Bluetooth®. The product is disabled but not set to OFF.
• Set the Main switch to the 1 position, connect the product to the Husqvarna
• Fleet Services™ app with Bluetooth® and set the Main switch to the 0 position.
• The product cannot go into the charging station.
• The charging station is not on a level surface.
• Put the charging station on a level surface. Refer to To examine where to put the charging station on page 11.
• The charging station is put too far from the work area.
• Make a new work area or move the charging station.
• The product operates at the incorrect time.
• The time and date of the product must be set.
• Set the time and date. Refer to Time & date on page 23.
• The start and stop time for operation are incorrect.
• Change the schedule settings. Refer to Schedule on page 21.
• There is vibration in the product.
• The cutting system is not in balance because of damaged blades.
• Examine the blades and screws and replace them if necessary. Refer to Replacement of the blades on page 28.
• The cutting system is not in balance because of too many blades in the same position.
• Do a check that only one blade is attached to each screw.
• Blades of different thickness are installed on the product.
• Examine if the blades are of different thickness and replace the blades if necessary.
• The product operates, but the blade disc does not rotate.
• The product goes to the charging station.
• Usual operation of the product. The blade disc does not rotate when the product goes to the charging station.
• The product operates for shorter periods than usual between charges.
• Grass or other object causes a blockage to the blade disc.
• Remove and clean the blade disc. Refer to To clean the chassis and blade disc on page 27.
• The battery is at the end of its life cycle.
• Replace the battery. Refer to Battery on page 28.
• The grass is high and thick.
• Increase the cutting height and then decrease it when the grass is shorter.
• Operation and charging times are shorter than usual.
• The battery is at the end of its life cycle.
• Replace the battery. Refer to Battery on page 28.
• Troubleshooting - 37 Symptoms
• Cause
• Action
• The product is parked for hours in the charging station.
• The product is parked because of the set
• Schedule setting, or because Park until further notice is selected.
• Change the Schedule settings, or start the product.
• The product does not operate if the battery temperature is too high or too low.
• The product starts to operate again when the temperature is between the set limits and the schedule settings lets the product operate. Make sure that the charging station is put in an area with protection from the sun.
• The product moves in circles or spirals.
• The product operates frequently in Spiral cutting.
• Adjust the intensity of the Spiral cutting or disable it if it is necessary. Refer to Spiral cutting on page 22.
• The product operates on a small area for a number of minutes.
• The product follows the GPS assisted navigation.
• Usual operation of the product.
• The product cannot connect to the mobile device.
• The product is connected to a different mobile device or app.
• Disable the app in all other connected devices.
• The cut result is not satisfactory.
• The product operates for a short period.
• Increase the cutting time. Refer to Operate according to schedule on page 24.
• Increase the intensity level in the Weather timer or disable the Weather timer.
• The work area is too large.
• Set a limit to the work area, or extend the operation time. Refer to Operate according to schedule on page 24.
• Blunt blades.
• Replace all the blades. Refer to Replacement of the blades on page 28.
• Long grass in relation to the set cutting height.
• Increase the cutting height and then lower it when the grass is shorter.
• Collection of grass by the blade disc or around the motor shaft.
• Remove the collection of grass and clean the product. Refer to To clean the chassis and blade disc on page 27.
• The pattern or the direction of the pattern is unsatisfactory for the work area.
• Select a different direction of the pattern or a different pattern.
• Worn out grass in slopes.
• The slope is too steep. The maximum guaranteed slope is 45%.
• Isolate the slope with a stay-out zone.
• The pattern or the direction of the pattern is unsatisfactory for the slope.
• Select a different direction of the pattern or a different pattern. For systematic pattern, Husqvarna recommends that the direction of the systematic pattern is straight up the slope and not parallel to it.
• 38 - Troubleshooting 8 Transportation, storage and disposal