Husqvarna sets this out as a table with the columns “Message”, “Cause”, “Action”. We print the lines in the maker’s order.

• Cutting system blocked
• The blade disc is blocked by grass or other objects.
• Examine the blade disc and remove the grass or other object.
• The blade disc is in water.
• Move the product and prevent the collection of water in the work area.
• The grass is high and thick.
• Adjust the cutting height to the height of the grass.
• Adjust the schedule settings to increase the operation time.
• Unexpected cutting height adj The cutting height adjustment cannot move.
• Examine the cutting height adjustment and remove grass or other objects. If the problem stays, speak to your approved servicing dealer.
• Limited cutting height range
• Cutting height problem
• Cutting height blocked
• Cutting system major imbalance
• The product senses vibrations in the blade disc.
• Examine the blades and screws for damages and wear. Make sure that all blades are correctly installed and that there is only one blade attached in each position on the blade disc.
• Cutting system imbalance
• High temperature in cutting motor, center
• The product has operated in too high temperature, too high or thick grass, or in too steep slopes.
• Put the product in an area with protection from the sun and wait. Put the product on a level surface with short grass and start the product. If the problem stays, speak to your authorized service center.
• High internal temperature
• Upside down
• The product tilts or is with the top down.
• Put the product in the correct position.
• Mower tilted
• The product tilts more than the maximum angle.
• Move the product to an area that has level ground.
• Lifted
• The lift sensor was enabled because the product was lifted.
• Move the product. If the problem stays, speak to your approved servicing dealer.
• Trapped
• The product is behind a number of obstacles in a small area.
• Examine the area and remove the obstacles which make it hard for the product to move away from this location.
• Troubleshooting - 35 Slipped
• The product has hit an obstacle and stopped or the wheels cannot move on the wet grass.
• Move the product and correct the cause of problem. If it is because of wet grass, wait until the lawn is dry before you use the product.
• The work area includes a steep slope.
• Make a stay-out zone to exclude the steep area from the work area.
• Collision
• The body of the product cannot move freely around its chassis.
• Remove dirt or object between the chassis and the body of the product. Make sure that the body of the product can move freely around its chassis.
• The product cannot move forward or rearward.
• Remove the object that prevents the product from operation.
• Slope too steep
• The product stopped because the slope is too steep.
• Change the installation and exclude this steep part of the work area.
• Alarm! Mower stopped
• The alarm was started because the product was stopped.
• Enter the PIN code to disable the alarm.
• Alarm! Mower outside Geofence
• Alarm was started because the product was moved out of the GeoFence area.
• Alarm! Mower was moved
• The alarm was started because the product was moved.
• Radar problem
• The product will continue to operate, but with reduced speed.
• Clean the window for the radar. Restart the product. If the problem stays, speak to your approved servicing dealer.
• Wheel drive problem, right/ left
• The wheel is blocked by grass or other objects.
• Examine the drive wheel and remove grass or other objects.
• Wheel motor overloaded, right/left
• Grass or other objects is wound around the drive wheel.
• Examine the drive wheel and remove grass or other objects.
• Wheel motor blocked right/ left
• The wheel is blocked by grass or other objects.
• Examine the wheel and remove grass or other objects.
• 36 - Troubleshooting
• Outside work area
• The work area slopes too much by the virtual boundary.
• Make sure that the virtual boundary is installed correctly. Refer to To install objects on the map on page 20.
• The transport path or the path to the maintenance point slopes too much.
• Make sure that the transport path is installed correctly. Refer to To make a

Husqvarna sets this out as a table with the columns “Message”, “Cause”, “Action”. We print the lines in the maker’s order.

• Destination not reachable
• The product cannot reach the destination because there is a stay-out blocking the way to the work area.
• Edit or remove the stay-out zone or make a new installation of the work area.
• There is no transport path to the work area.
• Create a transport path to the work area.
• The way back to the charging station is blocked by an obstacle.
• Remove the obstacle.
• The way to the maintenance point is blocked by an obstacle.
• Searching for satellites
• Weak satellite signal to the reference station.
• The satellite signal is temporary weak.
• The product will start to operate when the satellite signals are good.
• Examine the installation of the reference station. Refer to the Operator's manual for the Reference station.
• Weak satellite signal to the product.
• The satellite signal is temporary weak.
• The product will start to operate when the satellite signal are good.
• Examine if there is an object between the product and the sky that cause interference with the satellite signal. Remove the object or do a new installation to not include these parts in the work area. Refer to To install objects on the map on page 20 Reference station communication problem
• The product is not connected to the reference station.
• Do a pairing operation between the product and the reference station.
• The reference station is not installed correctly.
• Examine the installation of the reference station. Refer to the Operator's manual for the Reference station.
• The product does not receive the radio signal from the reference station in all areas where the product operates.
• Test if the product has radio signal from the reference station in all of the work area. If not, make a new installation of the reference station or a new installation of the map. Refer to To install objects on the map on page 20.
• Power failure.
• Examine and correct the cause for the power failure of the reference station.
• There is an error in the reference station and the LED indicator flashes red.
• Disconnect the power to the reference station and connect it again to restart the reference station. If the problem stays, speak to your approved servicing dealer.
• There is interference with another reference station or other radio systems in the area.
• Restart the product. If the problem stays, speak to your approved servicing dealer.
• 38 - Troubleshooting
• Accessory power problem
• There is a power problem with the accessory port.
• Set the product to off and disconnect and reconnect the accessory to the accessory port. Restart the product. If the problem stays, speak to your approved servicing dealer.
• Connectivity problem
• Problem with the cellular connectivity.
• Restart the product. If the problem stays, speak to your local Husqvarna representative.
• Invalid firmware configuration
• The firmware in the product is not updated.
• Update the firmware to the latest version.
• Invalid system configuration
• Temporary electronic or firmware problem in the product.
• Restart the product. If the problem stays, speak to your approved servicing dealer.
• Invalid sub-device combination
• Loop sensor problem
• Tilt sensor problem
• Lift sensor problem
• Cutting motor problem, center
• Collision sensor problem
• Collision problem, rear/front
• STOP button problem
• Safety function faulty
• Electronic problem
• Internal voltage problem
• Temporary battery problem
• Too high internal current
• The product has stopped because it has operated on too high or thick grass or in a too steep slope.
• Put the product on a level surface with short grass and start the product. If the problem stays, speak to your authorized service center.
• High internal power loss
• Too high battery current
• Empty battery
• The product cannot find the charging station.
• The product has no accurate position and cannot find the charging station.
• There is an obstacle that prevents the product to find the charging station.
• The battery is at the end of its life cycle.
• Replace the battery. Refer to Replacement of the blades on page 32.
• The antenna of the charging station is defective.
• If the LED indicator on the charging station flashes red, the antenna of the charging station is defective. Speak to your approved servicing dealer.
• Troubleshooting - 39 Battery problem
• Temporary battery or firmware problem in the product.
• Restart the product. If the problem stays, speak to your approved servicing dealer.
• Incorrect type of battery.
• Use only original batteries recommended by the manufacturer.
• Battery needs replacement
• The battery state of health is low.
• Replace the battery. Speak to your approved servicing dealer.
• Battery near end of life
• The battery state of health critically low.
• Battery temperature outside limits
• The product cannot start because the temperature in the battery is too high or too low.
• The product will start to operate when the temperature of the battery has decreased. Make sure that the charging station is put in an area with protection from the sun.
• No power in charging station
• Incorrect or damaged power supply.
• Examine the power supply. If it is necessary, replace the power supply.
• Power failure.
• Examine and correct the cause for the power failure of the charging station.
• The connection between the charging plates on the product and the contact plates on the charging station is not good.
• Make sure that the charging plates and contact plates are connected.
• Charging system problem
• There is corrosion or dirt on the charging plates and contact plates.
• Restart the product. Clean the charging plates on the product and the contact plates on the charging station.
• Temporary electronic or firmware problem in the product.
• Restart the product. If the problem stays, speak to your approved servicing dealer.
• Charging current too high
• Incorrect or defective power supply unit.
• Examine that the power supply unit and charging station are not defective. Make sure that you use the correct power supply unit and charging station. Restart the product. If the problem stays, speak to your approved servicing dealer.
• Charging station communication problem
• The product cannot communicate with the charging station.
• Make a new loop signal of or reinstall the charging station. If the problem stays, speak to your approved servicing dealer.
• Power failure.
• Find and correct the cause of the power failure.
• Charging station blocked
• The connection between the charging plates on the product and the contact plates on the charging station is not good. The product made a number of tries to charge.
• Put the product in the charging station and make sure that the charging plates and contact plates are connected.
• An object prevents the product to enter the charging station.
• Remove the object.
• The charging station tilts or is bent.
• Put the baseplate on level ground.
• 40 - Troubleshooting
• Stuck in charging station
• An object prevents the product to move out from the charging station.
• Remove the object.
• The baseplate has a wet or dirty surface that prevents the product to move out from the charging station.
• Clean the baseplate of the charging station.
• High charging power loss
• The contact between the charging plates on the cutting deck and the contact plates on the charging station is not good.
• Polish the charging plates on the cutting deck and the contact plates on the charging station.
• Temporary electronic or firmware problem in the product.
• Start the product. If the problem stays, speak to your authorized service center.
• Guide 1 not found
• The previously installed guide wire is no longer found.
• Examine if the guide wire is not correctly connected to the charging station or the boundary wire. Examine if there is a break in the guide wire.
• No charging station signal
• The mains cable for the charging station is not connected.
• If the LED indicator on the charging station is out, it shows that there is no power. Examine the power outlet connection and the residual-current device. Make sure that the mains cable is connected to the charging station.
• The mains cable is damaged.
• Speak to your approved servicing dealer.
• ECO mode is enabled and the LED indicator of the charging station flashes green. The product was started manually in the work area but the STOP button was not pushed before the product was moved from the charging station. The charging station signal is disabled and
• the product cannot enter the charging station. Refer to ECO mode on page 25.
• Put the product in the charging station.
• Start the product. Refer to ECO mode on page 25.
• The product does not find the loop signal from the charging station.
• Put the product in the charging station and make a new loop signal. Refer to New loop signal on page 25.
• The charging station in not installed correctly.
• Install the charging station according to the instruction. Refer to Installation of the charging station on page 16.
• Interference from metal objects such as fences, reinforcement steel or buried cables near the charging station.
• Change the position of the charging station.
• If the charging station is installed with a dock by wire installation: The boundary wire is damaged or not installed correctly.
• Examine that the boundary wire is connected correctly to the charging station.
• Examine all splices on the boundary wire. Examine if the boundary wire is damaged and repair if it is necessary.
• Troubleshooting - 41 No correction data available
• Technical problems with EPOS® through the Husqvarna® Cloud.
• Restart the product. If the problem remains, the message requires action by authorized service technician.
• The product does not have cellular connection and cannot receive correction data.
• Make sure that you have cellular coverage in all parts of the area where the product operates.
• Multiple reference stations
• There is more than one reference station near the work area. This can cause interference for the product from a different reference station.
• Speak to your approved servicing dealer if the same problem occurs frequently.
• 7.1.2 LED indicator lamp on the charging station
• For a fully functional installation, the indicator lamp in the charging station must show a solid or flashing green light. If another color shows, follow the troubleshooting guide below.
• There is more help on www.husqvarna.com. If you still need help, speak to your local Husqvarna representative.
• Light
• Status
• Green solid light
• Normal operation.
• Green flashing light
• Normal operation. The product is parked and the signals in the charging station are off.
• Blue flashing light
• Only when the charging station is installed with dock by wire: The boundary wire is damaged or the boundary wire is not connected to the charging station.
• Yellow flashing light
• Only when the charging station is installed with dock by wire: The guide wire is damaged or the guide wire is not connected to the charging station.
• Purple solid light
• Firmware update of the charging station is ongoing.
• Red flashing light
• Interruption in the charging station’s antenna. Speak to your local Husqvarna representative.
• Red solid light
• Fault in the circuit board or incorrect power supply in the charging station. The fault must be correct by an authorized service technician. Speak to your local Husqvarna representative.
• 42 - Troubleshooting 7.1.3 Symptoms
• If the product does not operate correctly, refer to the symptoms table below.
• Symptoms
• Cause
• Action
• The product cannot go into the charging station.
• The charging station is not on a level surface.
• Put the charging station on a level surface. Refer to To examine where to put the charging station on page 13.
• The charging station is put too far from the work area.
• Make a new work area or move the charging station.
• There is another charging station installed near the other that causes interference.
• Make sure that the distance between the charging stations is minimum 3 m / 9.8 ft.
• The product operates at the incorrect time.
• The time and date of the product must be set.
• Set the time and date. Refer to Time & date on page 25.
• The start and stop time for operation are incorrect.
• Change the schedule settings. Refer to Schedule on page 24.
• There is vibration in the product.
• The cutting system is not in balance because of damaged blades.
• Examine the blades and screws and replace them if necessary. Refer to Replacement of the blades on page 32.
• The cutting system is not in balance because of too many blades in the same position.
• Do a check that only one blade is attached to each screw.
• Blades of different thickness are installed on the product.
• Examine if the blades are of different thickness and replace the blades if necessary.
• The product operates, but the blade disc does not rotate.
• The product goes to the charging station.
• Usual operation of the product. The blade disc does not rotate when the product goes to the charging station.
• The product operates for shorter periods than usual between charges.
• Grass or other object causes a blockage to the blade disc.
• Remove and clean the blade disc. Refer to To clean the body, chassis and blade disc on page 30.
• The battery is at the end of its life cycle.
• Replace the battery. Refer to Battery on page 33.
• The grass is high and thick.
• Increase the cutting height and then decrease it when the grass is shorter.
• Operation and charging times are shorter than usual.
• The battery is at the end of its life cycle.
• Replace the battery. Refer to Battery on page 33.
• The product is parked for hours in the charging station.
• The product is parked because of the set
• Schedule setting, or because Park until further notice is selected.
• Change the Schedule settings, or start the product.
• The product does not operate if the battery temperature is too high or too low.
• The product starts to operate again when the temperature is between the set limits and the schedule settings lets the product operate. Make sure that the charging station is put in an area with protection from the sun.
• Troubleshooting - 43 Symptoms
• Cause
• Action
• The product cannot connect to the mobile device.
• The product is connected to a different mobile device or app.
• Disable the app in all other connected devices.
• The cut result is not satisfactory.
• The products operating time is not sufficient and/or its frequency of operation is insufficient.
• Increase the cutting time. Refer to Schedule on page 24.
• The work area is too large.
• Set a limit to the work area, or extend the operation time. Refer to Schedule on page 24.
• Blunt blades.
• Replace all the blades. Refer to Replacement of the blades on page 32.
• Long grass in relation to the set cutting height.
• Increase the cutting height and then lower it when the grass is shorter.
• Collection of grass by the blade disc or around the motor shaft.
• Remove the collection of grass and clean the product. Refer to Clean the product on page 30.
• The pattern or the direction of the pattern is unsatisfactory for the work area.
• Select a different direction of the pattern or a different pattern.
• Worn out grass in slopes.
• The slope is too steep.
• Isolate the slope with a stay-out zone.
• The pattern or the direction of the pattern is unsatisfactory for the slope.
• Select a different direction of the pattern or a different pattern. For systematic pattern, Husqvarna recommends that the direction of the systematic pattern is straight up the slope and not parallel to it.
• 44 - Troubleshooting 8 Transportation, storage and disposal